Refund Policy

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1. Overview

At SuperGrow Store, we want you to be completely satisfied with your ChatGPT-5 subscription. This Refund Policy outlines the terms and conditions for refunds, cancellations, and our money-back guarantee.

Our Commitment

We stand behind our service with a comprehensive refund policy designed to protect your investment and ensure your satisfaction.

2. Money-Back Guarantee

We offer a 30-day money-back guarantee for all new ChatGPT-5 subscriptions:

What's Covered

  • Full refund of your subscription payment
  • No questions asked within the first 30 days
  • Immediate account deactivation upon refund
  • No hidden fees or charges

Eligibility Requirements

  • Must be within 30 days of initial subscription
  • Account must be in good standing
  • No violation of Terms of Service
  • Valid payment method on file

3. Refund Process

To request a refund, follow these simple steps:

1

Contact Support

Email us at refunds@supergrow.store or use our contact form

2

Provide Details

Include your account email, order ID, and reason for refund

3

Review Process

We'll review your request within 24-48 hours

4

Refund Processing

Refund will be processed within 5-7 business days

4. Refund Methods and Timeline

Refund Methods

  • Original Payment Method: Refunds are processed back to the original payment method used for the subscription
  • Bank Transfers: For UPI and bank transfers, refunds are processed to the same account
  • Digital Wallets: Refunds to digital wallets are processed within 24-48 hours

Processing Timeline

Request Review: 24-48 hours
Refund Processing: 5-7 business days
Funds Available: 1-3 business days (varies by bank)

5. Non-Refundable Situations

Please note that refunds are not available in the following circumstances:

What's Not Covered

  • After 30 Days: No refunds for subscriptions older than 30 days
  • Terms Violation: Accounts suspended for policy violations
  • Fraudulent Activity: Suspected or confirmed fraudulent transactions
  • Partial Usage: No partial refunds for unused portions of subscription
  • Referral Rewards: Referral program cashbacks are non-refundable

6. Cancellation Policy

You may cancel your subscription at any time:

Cancellation Process

  • Contact our customer support team
  • Provide your account details and reason for cancellation
  • Service continues until the end of current billing period
  • No additional charges after cancellation

Important Notes

  • Cancellation does not automatically trigger a refund
  • You must specifically request a refund if eligible
  • Account access continues until refund is processed
  • Referral program benefits remain active until refund

7. Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from using our service:

  • Contact our technical support team first
  • We'll attempt to resolve the issue within 48 hours
  • If unresolved, you may be eligible for a refund
  • Service credits may be offered as an alternative

Billing Errors

In case of billing errors or duplicate charges:

  • Report the issue immediately to our billing team
  • We'll investigate and resolve within 24 hours
  • Full refunds for confirmed billing errors
  • Additional compensation may be provided for inconvenience

8. Referral Program and Refunds

Special considerations for referral program participants:

Referral Program Impact

  • If you receive a refund, any referral rewards are voided
  • Referral cashbacks must be returned if refund is processed
  • Your referral's account status is not affected by your refund
  • Referral program terms remain in effect for other participants

9. Dispute Resolution

If you disagree with a refund decision:

Resolution Process

  1. Direct Communication: Contact our customer support team
  2. Management Review: Escalate to management if needed
  3. Documentation: Provide any additional supporting documents
  4. Final Decision: Management's decision is final

External Options

If you're still unsatisfied, you may:

  • Contact your payment provider for assistance
  • File a complaint with consumer protection agencies
  • Seek legal counsel for your specific situation

10. Contact Information

For refund requests and questions about this policy:

Refund Requests:
refunds@supergrow.store
Customer Support:
support@supergrow.store
Response Time:
Within 24-48 hours
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